All items purchased from Eggers Webshop is a legal guarantee. This means that an item upon delivery must be in good condition and in normal use after properly functioning. (Exception aluminum products, aluminum is susceptible to scratching and may have slight damage, even if the product is new).
In addition to the legal warranty we also look at the economic life of the article, for one product will last longer than the other.
UNETO-VNI has researched the average life of a large number of items. This list is available on www.uneto-vni.nl
What is a good product?
You will need to an article in any case be able to use a certain amount of time without any problems. How long lasts an article depends on what it is.
When a product is not good?
An article is not good when it incomplete, damaged, it is broken or does not work properly.
Rights during the warranty period
If an item does not function properly within the applicable warranty period, we are looking for as quickly as possible to find an appropriate solution. For example, through a free repair, a new product or refund your money. Is the problem with the article your own fault? Then you are not entitled to free repair, a new product or refund your money. Does your product normally used, but it's just worn out? Even then you are not entitled to free repairs, a new similar product or refund your money.
Complaint or defective within warranty
Log a complaint article, we will see if the warranty conditions as described in general terms, on your personal situation.
If the complaint is justified, all costs (shipping) within the guarantee on behalf of Eggers Webshop.
More information about warranty
Want to know more about warranty please check the ConsuWijzer website, where you can read what your rights are as a consumer. ConsuWijzer the government information for consumers.
Whether you look at www.thuiswinkel.org/consumenten